+ How do I change my password?
Click on the following link. Enter your email address, and you will soon receive an email with a link to reset your password.
+ Do I need to create an account to purchase tickets for the NeSy conference?
No, you can register for the yearly conference without creating an account. Creating an account simply makes it easier to save your details for future years and access your PDFs via your user dashboard. However, you will still receive the documents via email.
+ How do I create an account?
Click on this link, enter your email, and create a new password. Afterward, you’ll be redirected to the login page.
+ Is my card information protected?
Your card information is securely handled through Stripe, a trusted payment processor. Stripe uses the latest security standards, including TLS encryption and PCI-DSS compliance, to protect your sensitive data. Your payment information is never exposed to us, ensuring that your card details are kept safe and confidential.
+ Why was my card transaction declined?
For security reasons, banks can only discuss issues with the account holder, so we're unable to assist directly. If you're having trouble with the payment, we recommend contacting your bank or trying an alternate card.
+ Are refunds available?
Currently, we are unable to process refunds. If this policy changes, we will inform you accordingly.
+ Do you offer student discounts?
Yes, we offer a discount on regular ticket prices for students enrolled in full-time education. A valid student ID will be required during registration and at the conference entrance.
+ Do you offer discounts to attendees from low/middle income countries?
Yes, we offer a discount on the regular price to conference attendees who come from low or middle income countries. To qualify, please refer to the list of eligible countries here. You will be required to present identification at the entrance to verify your eligibility.
+ Where does my registration information go?
Your information is securely stored in our database. However, certain details may need to be shared with conference organizers and badge printing services for organizational purposes.
+ How do I register to the conference?
Click on this link and complete the form, ensuring you fill out all required fields marked with an asterisk (*). After submitting the form, you will be redirected to the payment gateway. Once the payment is completed, your documents will be generated and sent to your email.